Service businesses: labour costs and personal-card payments

People are the biggest cost and personal-card payments the biggest liability. Sort those two out and the rest gets easier.

Industry characteristics

  • High labour share and frequent staff turnover;
  • Delivery is project- or client-based, so revenue recognition needs to match delivery progress;
  • Diverse revenue-split arrangements with partners and external collaborators.

Key exposures

  • Long-term use of personal cards for business payments, blurring the boundary with personal funds;
  • Salaries, service fees and dividends paid interchangeably, with non-standard income-tax and social-insurance treatment;
  • Partner profit splits not documented, leaving nothing to rely on in a dispute;
  • Revenue recognition out of step with delivery, distorting profit across periods.

How we work

  1. Review flows between personal cards and the company account and set out a staged consolidation plan;
  2. Separate the treatment of salary, service fees and dividends, and standardise income-tax filing;
  3. Help put partner profit-sharing into writing, with clear calculation and settlement terms;
  4. Establish revenue recognition rules by project or client so profit lands in the right period.
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